At SALEBRIDGE LIMITED, we provide professional ecommerce marketing and brand positioning services through defined one-time payment packages. Because our services involve research, analysis, strategy development, customised recommendations, and preparation of project-specific deliverables, our refund policy differs from policies applicable to physical products.
This Refund & Return Policy explains when refunds may be available, how cancellations are handled, what happens when services have already started, and how you can contact us regarding a refund request.
SALEBRIDGE LIMITED
82a James Carter Road
Mildenhall
United Kingdom
IP28 7DE
Email: [email protected]
Phone: +44 7460 005317
Website: https://salebridge.co.uk/
SALEBRIDGE provides ecommerce marketing and brand positioning services, including:
Our services are provided as one-time purchases unless a separate written agreement states otherwise.
There are:
Each package has a defined scope, service description, and set of deliverables.
Our services are primarily digital, strategic, analytical, and advisory.
Depending on the package, we may conduct:
Because these services may involve substantial work specifically prepared for a client, refund eligibility can depend on whether work has already commenced or been completed.
SALEBRIDGE does not generally sell physical products through its service packages.
Therefore, traditional product return procedures such as returning an item by post do not apply to our standard services.
If you have purchased a digital or strategic service, please contact us regarding cancellation or refund rather than attempting to return a physical product.
We encourage customers to review the following before purchasing:
If you are unsure whether a package is suitable for your business, you can contact us before purchasing.
Email: [email protected]
We will be happy to clarify the general scope of the service.
If you request cancellation before SALEBRIDGE has started substantive work on your package, we will assess the request in accordance with the applicable agreement and law.
Where appropriate, we may provide a full refund of the amount paid.
However, if preparatory work has already been carried out, including project setup, research, analysis, planning, or other substantive work, the amount refundable may be adjusted to reflect work already performed, where legally permitted.
Once work has started, the refund position may depend on:
Because our services are customised and may involve research and preparation specifically for your business, we may not be able to provide a full refund after substantial work has been completed.
This does not affect any statutory rights that cannot legally be excluded.
Once the agreed deliverables have been completed and supplied, a refund will generally not be available solely because the customer has changed their mind, subject to applicable consumer rights and other mandatory legal protections.
For example, if SALEBRIDGE has completed and delivered an agreed ecommerce marketing strategy, brand positioning report, customer journey optimisation recommendations, or campaign growth plan in accordance with the purchased package, the service may be considered substantially performed.
If you purchase our services as a consumer, you may have statutory cancellation rights under applicable UK consumer protection legislation, particularly where the contract is entered into at a distance, such as through our website.
The exact rights and exceptions depend on the circumstances.
Where applicable, consumers may have a cancellation period for certain distance contracts.
However, where a consumer specifically requests that a service begins during the cancellation period, and applicable legal requirements are satisfied, the consumer may be required to pay for services supplied before cancellation.
Where a service has been fully performed following the consumer’s express request and acknowledgement of the relevant legal consequences, statutory cancellation rights may no longer apply.
SALEBRIDGE will not use this policy to remove or restrict consumer rights that cannot legally be excluded.
Where you purchase our services on behalf of a business, organisation, or other commercial entity, consumer cancellation rights may not apply.
Business customers are generally subject to the agreed package terms, quotation, statement of work, and these Terms and Conditions.
Where applicable, cancellation and refund arrangements for business customers will be determined according to the relevant agreement and applicable law.
If you believe that SALEBRIDGE has failed to provide a service in accordance with the agreed scope, please contact us as soon as possible.
We will review the issue and may, depending on the circumstances:
The appropriate remedy will depend on the nature and seriousness of the issue and applicable legal requirements.
If you believe that a delivered report, strategy, plan, or other agreed deliverable contains a material error or does not correspond with the agreed scope, please notify us promptly.
Your request should explain:
We will review the matter and, where appropriate, provide a reasonable correction or other appropriate remedy.
Where a package includes revisions, reasonable revisions should normally be requested before seeking a refund for an issue that can be reasonably corrected.
A revision may address matters such as:
A revision does not normally include:
Requests outside the original scope may require an additional quotation.
Because our services involve professional time, research, analysis, and customised digital deliverables, a change of mind does not automatically create an entitlement to a refund once work has begun.
Where applicable consumer cancellation rights apply, those rights will continue to apply.
For business customers, cancellation will generally be handled according to the agreed contract and these policies.
SALEBRIDGE provides strategic recommendations rather than guaranteed commercial outcomes.
Therefore, a refund is not normally available solely because the customer does not achieve a particular business result.
For example, we do not guarantee:
Business results can be affected by many factors outside SALEBRIDGE’s control, including market conditions, competition, pricing, product quality, customer behaviour, implementation, advertising budgets, platform changes, and economic conditions.
This does not affect any legal rights you may have where the service itself has not been provided with reasonable care and skill or does not conform to the contract.
A refund will not normally be available solely because a project has been delayed by the client.
Examples include failure to provide:
Where client delays materially affect delivery, SALEBRIDGE may reasonably adjust the project timeline.
SALEBRIDGE may rely on information supplied by the client when preparing a strategy, analysis, report, or recommendation.
If a deliverable is affected because the client supplied inaccurate, incomplete, outdated, or misleading information, a refund will not normally be available solely because of that issue.
Where practical, we may offer a correction or additional work at an additional cost if the required changes fall outside the original scope.
If you request work outside your purchased package, such work may be treated as an additional service.
Examples include:
Additional services may require a separate quotation and payment.
Purchasing an additional service does not automatically make the original package refundable.
If you accidentally make the same payment more than once for the same package, please contact us promptly.
After verifying the duplicate transaction, we will review the situation and, where appropriate, refund the duplicate payment.
Any legitimate transaction fees or deductions will be handled in accordance with applicable law and the circumstances of the payment.
If a payment fails, is declined, reversed, or otherwise does not successfully reach SALEBRIDGE, the associated service may not begin until payment has been successfully received.
A failed payment does not constitute a cancellation of an order unless confirmed by SALEBRIDGE or otherwise required by law.
We encourage customers to contact us before initiating a payment dispute or chargeback.
If you believe there is an issue with a payment, please contact:
We will investigate the issue and attempt to resolve it directly.
Nothing in this section prevents you from exercising any lawful rights you have in relation to a payment dispute.
Where a refund is approved, we will generally attempt to return the money using the original payment method where reasonably possible.
For example, if payment was made by card, the refund may normally be processed back to the relevant card.
Alternative arrangements may be considered where the original payment method is no longer available or where another method is appropriate.
Once a refund has been approved, we will process it within a reasonable period.
The time it takes for the refunded amount to appear in your account may depend on:
SALEBRIDGE cannot control processing times imposed by external financial institutions.
In some circumstances, a partial refund may be more appropriate than a full refund.
This may occur where:
Any partial refund will be considered according to the circumstances and applicable legal requirements.
A full refund may be considered where appropriate, including circumstances such as:
A full refund is not automatically available simply because a customer changes their mind after substantial work has been completed.
Subject to mandatory legal rights, a refund may not normally be available where:
SALEBRIDGE’s package prices generally do not include external costs unless expressly stated.
Examples include:
Refunds for third-party services must generally be handled according to the third party’s own terms.
SALEBRIDGE cannot guarantee refunds from third-party providers.
Where our recommendations relate to advertising, campaign planning, or marketing strategy, we do not guarantee a particular advertising result.
A customer cannot normally request a refund solely because an advertising campaign or marketing initiative did not achieve a desired return.
Campaign performance may depend on factors outside our control, including:
Where a package includes strategic recommendations relating to search engines, social media, ecommerce platforms, marketplaces, or advertising systems, changes made by those third parties may affect outcomes.
We do not guarantee:
Changes to third-party platforms do not automatically create a right to a refund.
Where a refund is issued after deliverables have been provided, SALEBRIDGE may require that the relevant deliverables are no longer used, where legally permissible and appropriate to the circumstances.
Where intellectual property has already been transferred or licensed under the applicable agreement, the consequences of a refund will depend on the relevant contractual terms.
Information provided during a refund request or complaint will be handled appropriately.
We may need to review:
Such information will be handled in accordance with our Privacy Policy and applicable data protection requirements.
To request a refund, please contact us in writing.
Email: [email protected]
Please include:
Providing complete information can help us review your request more efficiently.
When we receive a refund request, we may review:
We will then determine the appropriate response based on the circumstances and applicable law.
We aim to handle refund requests fairly and consistently.
Depending on the circumstances, we may:
Where we decline a refund request, we will aim to explain the relevant reason.
If you disagree with a refund decision, you may contact us and request that the matter be reviewed.
Please explain:
We will review the matter reasonably.
Nothing in this Refund & Return Policy is intended to remove, restrict, or replace any statutory rights you may have under applicable law.
For consumers in the UK, statutory rights relating to services may include requirements concerning reasonable care and skill, reasonable price in certain circumstances, and reasonable time where applicable.
Where applicable consumer legislation gives you a right to a remedy, that right will continue to apply regardless of the wording of this policy.
SALEBRIDGE aims to operate a fair and transparent refund process.
We do not intend to rely on this policy to:
Our Terms and Conditions and Privacy Policy should be read together with this Refund & Return Policy.
We may update this Refund & Return Policy from time to time to reflect:
The latest version will be published on our website with the relevant Last Updated date.
Changes will not remove rights that have already accrued under applicable law.
If you have questions about our refund policy, cancellation process, service scope, or an existing purchase, please contact us.
SALEBRIDGE LIMITED
82a James Carter Road
Mildenhall
United Kingdom
IP28 7DE
Email: [email protected]
Phone: +44 7460 005317
Website: https://salebridge.co.uk/
We recommend contacting us as soon as possible if you believe there is an issue with a service so that we have an opportunity to investigate and, where appropriate, resolve it.
SALEBRIDGE LIMITED is committed to providing clearly defined ecommerce marketing and brand positioning services through transparent one-time payment packages.
Our refund approach recognises the customised nature of strategic services while respecting applicable consumer and business rights.
If an issue occurs, our preferred approach is to understand the situation, review the agreed scope, and seek a fair and practical resolution wherever possible.
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