These Terms and Conditions (“Terms”, “Terms and Conditions”, or “Agreement”) govern your use of the SALEBRIDGE LIMITED website and the purchase or use of our ecommerce marketing and brand positioning services.
By accessing our website, requesting a quotation, purchasing a package, approving a proposal, or otherwise engaging SALEBRIDGE LIMITED for services, you agree to be bound by these Terms, together with any applicable proposal, quotation, order confirmation, statement of work, or service agreement provided to you.
If you do not agree with these Terms, please do not purchase our services or use our website.
These Terms are intended to be clear and transparent. Where you are a consumer, nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded or restricted under applicable consumer protection law. UK guidance confirms that consumer service contracts must remain fair and transparent and that statutory rights cannot simply be removed through contract wording.
SALEBRIDGE LIMITED provides ecommerce marketing and brand positioning services to businesses and organisations.
Our principal services include:
Ecommerce Marketing Strategy
Ecommerce Brand Positioning
Ecommerce Conversion & Customer Journey Optimisation
Ecommerce Campaign & Growth Planning
Our business details are:
SALEBRIDGE LIMITED
82a James Carter Road
Mildenhall
United Kingdom
IP28 7DE
Email: [email protected]
Telephone: +44 7460 005317
Website: https://salebridge.co.uk/
For these Terms:
“SALEBRIDGE”, “we”, “us”, or “our” means SALEBRIDGE LIMITED.
“Customer”, “client”, “you”, or “your” means the individual, business, organisation, or other party purchasing or using our services.
“Services” means the ecommerce marketing, brand positioning, conversion optimisation, customer journey, campaign planning, growth planning, and related services supplied by SALEBRIDGE.
“Package” means a defined service package offered by SALEBRIDGE with a stated scope, price, and set of deliverables.
“Deliverables” means the documents, reports, recommendations, strategies, plans, frameworks, analyses, or other outputs included within the applicable package.
“Website” means https://salebridge.co.uk/ and any associated SALEBRIDGE online pages.
“Agreement” means these Terms together with any applicable quotation, proposal, order confirmation, statement of work, or other written agreement between the parties.
By placing an order or purchasing a service, you confirm that:
You have read these Terms.
You understand the nature of the service you are purchasing.
You have authority to enter into the Agreement where you are acting for a business or organisation.
The information you provide to us is accurate and sufficiently complete.
You understand that our services are strategic, advisory, analytical, and planning services unless a particular package expressly states otherwise.
You understand that our packages are generally provided on a one-time payment basis.
You agree to comply with these Terms.
If you purchase services on behalf of a company or organisation, you confirm that you have authority to bind that organisation to the Agreement.
SALEBRIDGE provides strategic and advisory ecommerce services.
Our services may involve:
Research
Analysis
Strategic recommendations
Brand positioning
Market analysis
Competitor analysis
Customer journey analysis
Conversion recommendations
Campaign planning
Growth planning
Marketing recommendations
Written reports
Strategic frameworks
Action plans
Our services are designed to support business decision-making.
Unless expressly agreed in writing, SALEBRIDGE does not guarantee:
A specific revenue level
A specific number of sales
A specific conversion rate
A particular search ranking
A specific advertising return
A specific number of customers
A specific level of website traffic
A specific level of profit
A particular market position
A particular campaign result
Business performance depends on many factors outside our control.
SALEBRIDGE offers defined packages designed around specific ecommerce requirements.
Packages may include:
Potential deliverables may include:
Market and competitor analysis
Target audience research
Marketing channel assessment
Product strategy
Marketing priority recommendations
Growth roadmap
Potential deliverables may include:
Brand identity assessment
Audience analysis
Competitive positioning review
Value proposition development
Brand differentiation
Messaging framework
Potential deliverables may include:
Customer journey analysis
Website experience review
Product page evaluation
Navigation assessment
Checkout assessment
Conversion opportunity mapping
Potential deliverables may include:
Campaign strategy
Audience targeting
Promotional planning
Channel recommendations
Campaign messaging direction
Growth roadmap
The exact deliverables supplied will be those stated in the applicable package, quotation, proposal, or order confirmation.
SALEBRIDGE operates using a one-time payment model for its standard packages.
Unless expressly agreed otherwise in writing:
Packages are not monthly subscriptions.
Packages do not automatically renew.
Customers are not automatically enrolled into recurring billing.
A completed package does not create an obligation to purchase additional services.
Future services require a separate purchase or agreement.
If additional work is requested outside the purchased package, we may provide a separate quotation or proposal.
Prices for our services are displayed on our website, provided through quotations, or stated in applicable proposals or order confirmations.
Unless expressly stated otherwise, prices are for the specific package and scope described.
Prices may be subject to applicable taxes, including VAT where legally applicable.
Where a quotation specifies that tax is included, the quoted amount will be treated accordingly.
We aim to ensure that pricing information is clear before a customer commits to a purchase.
We may update the prices of our services from time to time.
However, a price change will not retrospectively alter the price of a package that you have already purchased and that has been accepted by SALEBRIDGE.
Where a quotation has been issued with a stated validity period, the quoted price will remain available for that period unless otherwise stated.
Payment must be made using the payment method made available by SALEBRIDGE.
Depending on the package, payment may be required:
In full before work begins; or
According to an agreed payment schedule.
The applicable payment requirement will be communicated before the purchase is confirmed.
Where full payment is required before work begins, SALEBRIDGE may begin work after payment has been successfully received and any required client information has been provided.
Payments may be processed through third-party payment providers.
Payment providers may have their own:
Terms
Privacy policies
Security procedures
Payment processing rules
SALEBRIDGE does not intend to retain complete payment card information where such information is processed directly by an external payment provider.
You are responsible for providing accurate payment information and ensuring that you are authorised to use the payment method provided.
An order may be considered accepted when SALEBRIDGE:
Confirms the order;
Confirms payment;
Provides written acceptance;
Provides a project confirmation; or
Begins delivering the agreed services.
An automated acknowledgement of an enquiry does not necessarily constitute acceptance of an order.
Work will normally begin after:
The applicable service has been purchased or agreed;
Required payment has been received;
Necessary client information has been provided; and
Any required access, documents, approvals, or instructions have been supplied.
Where a delay is caused by missing information or client action, the project timeline may be adjusted accordingly.
You agree to provide accurate, complete, and timely information reasonably required for the delivery of the Services.
Depending on the project, this may include:
Business information
Product information
Website information
Brand information
Customer information
Marketing objectives
Existing strategy documents
Competitor information
Access to relevant systems
Feedback
Approvals
Other project materials
You are responsible for ensuring that information supplied to SALEBRIDGE is accurate and that you have the legal right to provide it.
SALEBRIDGE will not be responsible for delays caused by circumstances reasonably outside our control, including delays caused by:
Late client responses
Missing information
Missing approvals
Incorrect information
Failure to provide access
Changes in client requirements
Third-party systems
Technical problems outside our control
Where a client delay materially affects delivery, the agreed timeline may be reasonably adjusted.
Where approval is required, the client is responsible for reviewing the relevant materials and providing feedback within a reasonable period.
If the client approves a deliverable, the approved deliverable may be treated as accepted.
Where a client does not respond within an agreed review period, SALEBRIDGE may contact the client to request confirmation or may adjust the project timeline.
Each package has a defined scope.
SALEBRIDGE is not required to provide work that is outside the agreed package.
Examples of potentially additional work include:
Additional research
Additional strategy documents
Additional campaigns
Additional revisions
Additional meetings
Additional website work
Implementation services
Copywriting beyond the agreed scope
Design work
Advertising management
Technical development
Ongoing marketing management
If additional work is requested, we may provide a separate quotation.
Where revisions are included in a package, they must relate to the agreed scope of the original service.
A revision means a reasonable adjustment to an existing deliverable.
A revision does not normally include creating an entirely new strategy or substantially changing the original project requirements.
Requests that materially change the original scope may be treated as additional work.
If you request significant changes after work has commenced, SALEBRIDGE may determine that the requested changes are outside the original scope.
Examples include:
Changing the target market
Changing the project objective
Requesting a different service
Adding substantial new research
Changing the agreed deliverables
Requesting additional campaigns
Requesting implementation services
Where this happens, we may provide a revised quotation or proposal before carrying out the additional work.
Where a specific delivery date is agreed in writing, SALEBRIDGE will use reasonable efforts to meet that date.
Where no specific date has been agreed, work will be delivered within a reasonable period based on:
Package scope
Project complexity
Client responsiveness
Required information
Availability of relevant resources
Any estimated delivery time is not a guarantee unless expressly stated as a contractual deadline.
SALEBRIDGE will provide its Services with reasonable care and skill as required by applicable law.
We will make reasonable efforts to ensure that deliverables correspond to the agreed package and scope.
If you believe a service has not been delivered in accordance with the agreed scope, you should contact us promptly and explain the issue so that we can review it.
Nothing in these Terms removes or restricts legal rights that cannot lawfully be excluded or restricted.
Our Services provide strategic advice and recommendations.
We do not guarantee that implementation of our recommendations will result in:
Increased sales
Increased revenue
Increased profit
Increased traffic
Higher conversion rates
Improved advertising performance
Higher search rankings
Increased customer retention
Increased market share
Business results depend on factors including:
Market conditions
Competition
Product quality
Pricing
Customer demand
Website performance
Implementation
Advertising budget
Customer behaviour
Economic conditions
Third-party platforms
Operational capability
Ecommerce businesses often rely on third-party platforms and services.
These may include:
Search engines
Advertising platforms
Social networks
Ecommerce platforms
Payment providers
Analytics platforms
Hosting services
Marketplaces
Email platforms
SALEBRIDGE has no control over changes made by these third parties.
We are not responsible for changes to:
Algorithms
Policies
Pricing
Features
Advertising systems
Account restrictions
Platform availability
Search rankings
Third-party functionality
Recommendations may therefore need to be adapted when third-party platforms change.
Unless otherwise agreed in writing, SALEBRIDGE retains ownership of its pre-existing intellectual property, methodologies, frameworks, templates, processes, know-how, systems, and general strategic materials.
This includes materials developed independently of a specific client project.
Subject to full payment and any applicable third-party rights, the client will generally receive the right to use the final deliverables specifically created for that client for its own business purposes.
Unless expressly agreed otherwise, this does not transfer ownership of:
SALEBRIDGE methodologies
General frameworks
Templates
Processes
Pre-existing materials
Internal tools
General know-how
Third-party materials
The client may not represent SALEBRIDGE’s proprietary methodologies or internal materials as its own.
Some deliverables may incorporate third-party materials, information, software, data, images, platforms, or resources.
Such materials may remain subject to the rights and licences of their respective owners.
The client is responsible for complying with applicable licence conditions relating to third-party materials supplied to or used by the client.
You retain ownership of materials you provide to SALEBRIDGE.
By providing materials to us, you grant SALEBRIDGE the permission reasonably necessary to use those materials for the purpose of delivering the agreed Services.
You confirm that you have the necessary rights, permissions, or licences to provide those materials to us.
You must not provide materials that unlawfully infringe another person’s intellectual property, privacy, confidentiality, or other rights.
Both parties should treat confidential business information received from the other party as confidential.
Confidential information may include:
Business plans
Marketing strategies
Customer information
Commercial information
Financial information
Product information
Non-public business information
Unpublished campaign information
Proprietary materials
Confidential information should only be used for purposes connected with the relevant business relationship.
This obligation does not normally apply to information that:
Is publicly available;
Was already lawfully known;
Becomes publicly available without breach;
Is independently developed;
Must be disclosed by law or lawful authority.
SALEBRIDGE may process personal information in connection with enquiries, purchases, projects, communications, and website usage.
Our handling of personal data is explained in our Privacy Policy.
You can review our Privacy Policy on our website.
Where we process personal information on behalf of a client as a processor, additional data protection terms may apply where required.
Both parties agree to comply with applicable data protection law.
Where a client provides personal information for the purposes of a project, the client is responsible for ensuring that it has an appropriate lawful basis and necessary permissions to provide the information to SALEBRIDGE.
The client should not provide unnecessary sensitive or confidential personal information unless it is required for the agreed service and appropriate arrangements are in place.
You may use our website for lawful purposes only.
You must not:
Attempt unauthorised access;
Introduce malicious software;
Interfere with website operation;
Scrape or copy protected content unlawfully;
Use the website for fraudulent purposes;
Impersonate another person;
Attempt to compromise website security;
Use the website in violation of applicable law.
We may restrict access to our website where reasonably necessary to protect our systems, users, or business.
We make reasonable efforts to keep our website information accurate and current.
However, website content may contain:
General information
Strategic guidance
Examples
Service descriptions
Illustrations
Estimates
General business information
Website content should not automatically be treated as personalised professional advice unless expressly stated.
We may update website content from time to time.
Where testimonials or reviews are displayed on our website, they may represent the experiences of individual customers or clients.
Individual experiences can vary.
A testimonial should not be interpreted as a guarantee that every client will achieve identical results.
We aim to present testimonials honestly and transparently.
SALEBRIDGE may publish general information, articles, guides, insights, or educational materials relating to ecommerce marketing and brand positioning.
Such content is intended for general informational purposes and does not constitute a guarantee of results or personalised professional advice.
Our recommendations are strategic and commercial in nature.
Unless expressly agreed otherwise, our Services do not constitute:
Legal advice
Tax advice
Accounting advice
Financial advice
Investment advice
Regulatory advice
Guaranteed business advice
You should obtain appropriate independent professional advice where necessary.
If you wish to cancel an order or project, contact us as soon as possible at:
Whether a cancellation results in a refund, partial refund, or no refund will depend on:
The applicable law;
Whether the service has started;
The stage of delivery;
The package purchased;
Work already completed;
Any agreed cancellation terms;
Whether you are a consumer or business customer.
Nothing in this section limits statutory cancellation or refund rights that cannot legally be excluded.
Where you are a consumer and applicable UK consumer legislation provides a statutory cancellation right, those rights will apply.
For certain contracts entered into online or at a distance, consumers may have cancellation rights subject to statutory exceptions and requirements.
If a consumer asks us to begin supplying a service during a statutory cancellation period, additional rules may apply regarding the consumer’s right to cancel and payment for services already supplied.
The exact position depends on the nature of the contract and the circumstances.
We will not use these Terms to remove rights that consumers have under mandatory applicable law.
Because our Services involve strategic work, research, analysis, planning, and preparation of bespoke deliverables, refund eligibility may depend on the circumstances and applicable law.
Where a service has not yet started, we will assess cancellation requests according to the applicable agreement and legal requirements.
Where work has already been completed, the amount of any refund may take account of services already supplied, subject always to mandatory legal rights.
Where a statutory consumer right to a refund applies, that right will not be excluded by these Terms.
Where permitted by law, work that has already been completed in accordance with the agreed scope may not be refundable merely because a client changes their mind after delivery.
This does not affect mandatory consumer rights or remedies available under applicable law.
We may cancel or suspend a service where reasonably necessary, including where:
Payment is not received;
The client materially breaches these Terms;
Required information is not provided;
The requested work becomes unlawful;
The client requests unlawful activity;
Continuing the service creates a serious security risk;
Continuing the service would materially conflict with legal obligations.
Where we cancel a service for reasons attributable to SALEBRIDGE and the client has paid for services that have not been supplied, we will consider an appropriate refund in accordance with the applicable agreement and law.
We may temporarily suspend work where reasonably necessary because of:
Non-payment;
Missing client information;
Security concerns;
Unreasonable client conduct;
Legal requirements;
Technical circumstances;
Events outside our reasonable control.
Where practical, we will notify the client of the reason for suspension.
Either party may seek to terminate an ongoing service arrangement where permitted by the applicable agreement or law.
Termination may occur where:
The other party materially breaches the Agreement;
The breach is capable of remedy but is not remedied within a reasonable period after notice;
Continuing the Agreement becomes unlawful;
The parties mutually agree to terminate.
For one-time packages, completion of the agreed deliverables normally brings the service agreement to an end.
Upon termination:
Work already completed may remain payable where permitted by the Agreement and law.
Confidentiality obligations continue where applicable.
Intellectual property provisions continue to apply.
Data protection obligations continue as required.
Any outstanding payment obligations remain due.
Rights that have accrued before termination are not automatically lost.
SALEBRIDGE does not seek to exclude or restrict liability where doing so would be unlawful.
Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited.
Subject to applicable law, SALEBRIDGE will not generally be responsible for losses that were not reasonably foreseeable when the Agreement was entered into or losses caused by circumstances outside our reasonable control.
For business-to-business contracts, and to the extent permitted by law, any agreed liability limitations may be stated in the applicable proposal, statement of work, or service agreement.
Where no specific limitation is agreed, liability will be determined in accordance with applicable law.
To the extent permitted by applicable law, SALEBRIDGE will not be responsible for indirect or consequential losses arising from the client’s use of our Services.
This may include losses such as:
Loss of anticipated profits;
Loss of anticipated savings;
Loss of business opportunity;
Loss of goodwill;
Loss of expected commercial benefit.
This provision does not apply where such limitation is prohibited by applicable law.
Our Services may include recommendations and strategic plans.
Unless implementation is expressly included in the purchased package, the client is responsible for deciding whether and how to implement recommendations.
Implementation may require:
Website changes
Advertising expenditure
Content creation
Technical development
Staff resources
Third-party services
Marketing budgets
Operational changes
SALEBRIDGE is not responsible for implementation carried out by the client or another third party unless expressly agreed in writing.
Unless expressly included in a written agreement, our package prices do not include:
Advertising budgets
Media spend
Influencer fees
Platform fees
Software subscriptions
Third-party service fees
Website development costs
Hosting fees
Domain fees
Printing costs
External production costs
Where such costs are required, the client is responsible for them unless otherwise agreed.
Where our recommendations relate to search visibility, advertising platforms, social media, marketplaces, or other third-party platforms, we cannot guarantee specific outcomes.
Third-party platforms can change their:
Algorithms
Policies
Ranking systems
Advertising rules
Features
Pricing
Eligibility requirements
Any recommendation relating to such platforms is provided based on information and circumstances reasonably available at the time.
SALEBRIDGE will not be responsible for failure or delay caused by circumstances beyond our reasonable control.
Such circumstances may include:
Natural disasters
Fire
Flood
Severe weather
War
Terrorism
Civil unrest
Government action
Internet outages
Major technology failures
Cybersecurity incidents
Third-party platform failures
Telecommunications failures
Power outages
Widespread service disruptions
Strikes or labour disruptions
Other events beyond reasonable control
We will take reasonable steps to minimise disruption where practical.
If you are dissatisfied with our Services, please contact us as soon as reasonably possible.
Email: [email protected]
Please provide:
Your name;
Relevant business details;
Package or service purchased;
Description of the issue;
Relevant supporting information;
The outcome you are seeking.
We will review the complaint and aim to respond reasonably and constructively.
We encourage customers to contact us first so that concerns can be addressed directly.
Where appropriate, both parties should attempt to resolve disputes through good-faith communication before commencing formal proceedings.
Nothing in this clause prevents a party from exercising legal rights where necessary.
These Terms and any dispute or claim arising from or relating to them shall be governed by the laws of England and Wales, subject to any mandatory legal rights that apply to you.
Where a consumer is entitled under applicable law to bring proceedings in another jurisdiction or benefit from mandatory consumer protections, nothing in these Terms is intended to remove those rights.
Subject to applicable mandatory consumer rights, the courts of England and Wales shall have jurisdiction over disputes arising from or relating to these Terms.
Where mandatory consumer law provides a different jurisdiction or legal protection, those provisions will apply.
We may update these Terms from time to time to reflect:
Changes to our services;
Changes to our business;
Changes to technology;
Changes to legal requirements;
Changes to payment arrangements;
Changes to website functionality;
Improvements to our contractual terms.
The latest version will be published on our website with an updated “Last Updated” date.
Changes will not automatically alter the terms of a completed transaction unless legally permitted and appropriately agreed.
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary where legally possible.
The remaining provisions will continue to apply.
If SALEBRIDGE does not immediately enforce a particular right under these Terms, this does not mean that we have permanently waived that right.
A waiver will only be effective where expressly stated or otherwise required by law.
The applicable package description, quotation, proposal, statement of work, order confirmation, these Terms, and any expressly incorporated documents may together form the Agreement between SALEBRIDGE and the client.
If there is a conflict between documents, the specific written agreement for the relevant service may take precedence over these general Terms to the extent expressly stated.
You may not transfer or assign your rights or obligations under an Agreement with SALEBRIDGE without our prior written agreement, except where such restriction is not permitted by law.
SALEBRIDGE may transfer or assign its rights and obligations where reasonably necessary as part of a business restructuring, sale, merger, or transfer of business, subject to applicable legal requirements.
Unless expressly stated otherwise, these Terms do not give rights to third parties to enforce any provision.
This does not affect rights that a third party may have under applicable law.
You agree that communications with SALEBRIDGE may take place electronically, including by email and through electronic documents.
Electronic communications may be used for:
Quotations
Agreements
Invoices
Project communications
Approvals
Notices
Service updates
Electronic records may be retained where reasonably necessary for business and legal purposes.
You are responsible for ensuring that information supplied to SALEBRIDGE is accurate, complete, and current.
We may rely on information supplied by you when preparing recommendations and deliverables.
SALEBRIDGE will not be responsible for errors resulting directly from inaccurate, incomplete, outdated, or misleading information supplied by the client, subject to applicable law.
SALEBRIDGE reserves the right to refuse requests that we reasonably believe would:
Violate applicable law;
Infringe third-party rights;
Facilitate fraud;
Facilitate deception;
Facilitate malicious activity;
Create unacceptable security risks;
Require unlawful access to systems;
Involve misuse of personal information.
Where appropriate, we may explain why a request cannot be fulfilled.
Clients must not knowingly use our strategic recommendations or deliverables for unlawful, fraudulent, deceptive, abusive, or harmful activities.
This includes attempts to use our Services to:
Mislead customers;
Commit fraud;
Impersonate another business;
Infringe intellectual property;
Violate privacy rights;
Manipulate customers through unlawful practices;
Circumvent applicable laws or regulations.
We aim to keep our website available and functional, but we do not guarantee uninterrupted availability.
The website may occasionally be unavailable because of:
Maintenance
Updates
Technical problems
Hosting issues
Security incidents
Third-party outages
Events outside our control
We may modify, suspend, or discontinue website features where reasonably necessary.
For questions about these Terms and Conditions, service agreements, payments, cancellations, or complaints, contact us:
SALEBRIDGE LIMITED
82a James Carter Road
Mildenhall
United Kingdom
IP28 7DE
Email: [email protected]
Phone: +44 7460 005317
Website: https://salebridge.co.uk/
By purchasing or using SALEBRIDGE services, you acknowledge that you have had a reasonable opportunity to review these Terms and understand the principal conditions relating to the Services.
These Terms are intended to establish a clear and transparent framework for the relationship between SALEBRIDGE LIMITED and its customers.
Nothing in these Terms is intended to remove, reduce, or restrict any legal right or remedy that cannot lawfully be excluded or restricted.
SALEBRIDGE LIMITED — Ecommerce Marketing & Brand Positioning Services
One-Time Packages. Clear Strategy. Practical Growth.
© 2026 SALEBRIDGE LIMITED. All rights reserved.
